In a Mental Health crisis?

Talk Changes is not an emergency or urgent care service.

If you need urgent help and are worried that you can't keep yourself safe, City and Hackney has a 24-hour Crisis helpline on 0800 073 0006 or you can get help at your local Accident and Emergency department

Privacy & GDPR

CITY & HACKNEY

Our service was created as part of the Improving Access to Psychological Therapies (IAPT) programme in England. We want to offer the best possible service to patients and to do this we need to collect data about our patients and their treatments. By providing us with this information we are able to ensure that we offer you the most appropriate treatment and ensure that we are providing an effective service to all our patients.

This leaflet describes how the information helps improve patient care.

Personal Details

A number of pages throughout this site invite users to complete forms including their personal details. There is no requirement to fill in these forms in order to view general material on this site. If do you wish to complete a form with your details in order to make a self-referral, you should note the following:

Information submitted to Homerton University Foundation NHS Trust via this web site will be used solely for the purpose for which it is collected, and will not be passed on to any other external organisation, without your permission. The purpose for which the information is collected will be made clear.

We have implemented security procedures and technical measures to protect any personal data which is kept by Homerton University Foundation NHS Trust from:

  • Unauthorised access.
  • Improper use or disclosure.
  • Unauthorised modification.
  • Unlawful destruction or accidental loss.
  • Homerton University Foundation NHS Trust employees who have access to personal data are obliged to respect confidentiality, they are bound by confidentiality contract clauses and the duties of common law.
  • Homerton University Foundation NHS Trust abides by the Data Protection Act of 1998 in the holding and processing of your personal data.
  • If you are using a public computer and do not wish others to be able to go back to view the details you have typed into a form on the web it is advisable to clear the contents of the form and your cache (temporary internet files) before leaving the computer.

What information is collected by the Talk Changes service?

We collect information about you and the care you receive, including the assessments, results of tests and your answers to questionnaires. This enables your progress to be monitored and future care planned. This information may be shared with other health professionals involved in your care, so that you get the best possible care. If you would like to see the information collected about you or find out more about how the information is stored and used locally please speak with the people who are treating you.

How we keep your information safe?

The Talk Changes service stores all information safely and securely and sends national reporting information safely to a secure central data storage area. All data collected is subject to the strict rules of confidentiality, laid down by Acts of Parliament, including the Data Protection Act 1998 and the Health and Social Care Act 2001 and the NHS Care Record Guarantee.

What information is collected nationally?

Some of this information collected is reported nationally to give a picture of service delivered across the country, to check that quality standards are similar everywhere. No information that could reveal a patient’s identity is used in national reports. These reports only show summary numbers of, for instance, patients receiving different types of treatments and it is impossible to identify any person seen by the Talk Changes service from them. Security of patient information is very important in all IAPT services.

How is the information used nationally?

The information collected is used to check that:

  • Services are available to those who need them.
  • An appropriate range of NICE compliant treatments is provided.
  • Patients achieve positive outcomes from treatment.

National reports offer huge service delivery benefits by checking, for example, numbers of referrals received, and time taken to access services, the type of treatments used and the outcomes of those treatments. Also, under the Equality Act 2010, the NHS has to monitor personal characteristics and check everyone has equal access to services and is not discriminated against in any way.

Further information on Data Protection issues can be found at http://www.dataprotection.gov.uk/

Need urgent help?

If you need urgent help because you are worried that you might harm yourself or someone else, call the 24-hour City & Hackney crisis helpline on

020 8432 8020

Contact us

The easiest and quickest way to arrange a telephone assessment is to complete the online referral form. The referral form asks for some information that you may not know. Don’t worry if you can’t answer all the questions.

However, the more information you can provide, the easier it is for us to get you the right support as quickly as possible.

If you prefer, you can also email us on: huh-tr.talkingtherapy@nhs.net.

Most people receive an initial telephone assessment within two weeks. Following your initial assessment we’ll agree a treatment plan with you and book your next appointment.

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